Compare Unified Communications Solutions
| FEATURE / SOLUTION: | RingCentral | Yeastar P-Series | Avaya Cloud Office | 3CX |
|---|---|---|---|---|
| DEPLOYMENT: | Cloud-based (UCaaS) | On-premises/Hybrid | Cloud-based | On-premises/Cloud/Hybrid |
| VIDEO & WEB CONFERENCING: | Yes, unlimited plans | Yes, PBX system | Yes | Yes |
| VOICE & CALLING: | Yes | Limited / optional modules | Yes | Yes |
| MESSAGING / TEAM CHAT: | Yes, integrated | Yes, internal chat | Yes | Yes |
| MOBILE APPS: | iOS & Android | iOS & Android (extensions) | iOS & Android | iOS & Android |
| AI FEATURES: | Call analytics, AI-assisted collaboration | None | Call analytics & AI features | Limited AI / call routing automation |
| CRM & APP INTEGRATIONS: | Microsoft 365, Google Workspace, Salesforce, others | Limited / optional | Microsoft 365, Google Workspace, CRM integrations | Microsoft 365, Google Workspace, Salesforce, others |
| SECURITY & COMPLIANCE: | Enterprise-grade encryption & compliance | On-premises security | Enterprise-grade cloud security | On-premises/cloud security options |
| SCALABILITY: | Highly scalable, ideal for SMBs to large enterprises | Scalable, ideal for SMBs | Scalable cloud solution | Highly flexible, suitable for SMBs and enterprises |
| IDEAL USE CASE: | Businesses seeking cloud UC with AI, flexible remote work | Businesses wanting on-premises PBX with low cost | Businesses seeking cloud UC with strong enterprise features | Businesses seeking flexible, software-based PBX with multi-deployment options |
| AUSTRALIAN SUPPORT: | PlanetComms offers local support | Partner-based support | Partner-based / Avaya support | Partner-based support |