When your business grows beyond 50 employees, communication becomes exponentially more complex. You're no longer dealing with a single office where everyone knows each other—you're coordinating across departments, managing remote teams, and trying to keep everyone connected without drowning in a sea of disconnected tools. The right unified communications platform consolidates voice, video, messaging, and collaboration into one manageable system, eliminating vendor headaches while actually improving how your teams work together.
For Australian businesses in this growth phase, the stakes are high. Choose poorly, and you'll face constant IT firefighting, frustrated employees, and spiralling costs as you bolt on additional features. Choose well, and you'll have a foundation that scales smoothly to 200+ employees without requiring a complete platform overhaul.
Here are the top unified communications platforms specifically suited for mid-sized Australian businesses, evaluated for features, scalability, and real-world value.
1. PlanetComms UCaaS Solutions
Best for: Australian businesses wanting vendor-agnostic guidance and end-to-end implementation support
PlanetComms UCaaS Solutions takes a consultancy-first approach to unified communications, helping mid-sized businesses navigate the complex landscape of UCaaS platforms.
Where This Tool Shines
Rather than locking you into a single vendor ecosystem, PlanetComms works with multiple leading platforms including RingCentral, 3CX, Yeastar, and Avaya. This flexibility matters enormously when you're trying to match a platform to your specific business requirements rather than forcing your business to adapt to a platform's limitations.
The Australia-wide coverage with local support teams means you're not dealing with overseas call centres when something goes wrong. For businesses with distributed offices across Australian states, this local presence translates to faster resolution times and support teams who understand Australian business hours and regulatory requirements.
Key Features
Multi-Vendor Platform Options: Access to RingCentral, 3CX, Yeastar, Avaya, and other leading platforms through a single consultancy relationship.
Personalised Platform Matching: Consultants assess your existing infrastructure, growth plans, and budget to recommend the platform that genuinely fits your needs.
Complete Implementation Services: End-to-end installation, configuration, and user training to ensure smooth deployment across your organisation.
Ongoing Managed Services: Continuous support and optimisation after initial deployment, not just a "set it and forget it" installation.
Complementary Infrastructure Services: SIP services, NBN and fibre connectivity, WiFi solutions, and data cabling to ensure your entire communication infrastructure works cohesively.
Best For
Mid-sized Australian businesses that want expert guidance in selecting and implementing the right platform rather than navigating vendor options alone. Particularly valuable for organisations without dedicated IT teams or those transitioning from legacy PBX systems who need hands-on migration support.
Pricing
Custom quotes based on chosen platform and business requirements. The consultancy model means you pay for the platform that fits your needs, not necessarily the most expensive option.
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